Help Center
Frequently Asked Questions
Answers about turning photos into custom 3D printed figures, AI 3D model previews, GLB downloads, pricing, materials, shipping, and image rights.
Starting an order
What does FigureLab3D make?
FigureLab3D turns photos of people, pets, toys, and objects into custom 3D model previews. You can order a shipped physical figure. Account-based GLB model downloads are offered only when digital delivery is available.
Do I need an account before I order?
No. Printed figures can be started as a guest with an email address and a private order link. When GLB downloads are offered, they require an account. An account is also helpful for repeat orders.
What kinds of photos work best?
Use a clear, well-lit photo where the subject is fully visible and separated from the background. Front or three-quarter views usually work better than blurry, dark, cropped, or heavily obstructed photos.
Can you make pet figurines or miniatures?
Yes. The workflow supports pets, custom figures, busts, miniatures, art pieces, ornaments, and similar organic subjects as long as the uploaded image has enough visible detail.
AI model preview
How does the photo-to-3D process work?
You upload a reference image, isolate the subject in the editor, generate a 3D preview, then choose a physical printed figure or, when available, a digital GLB download. Printed orders include additional print-prep checks before production.
How long does 3D model generation take?
Most preview generations take about 30 to 90 seconds, depending on image complexity and quality settings. Print setup checks happen after checkout.
Can I adjust the cutout before generating the model?
Yes. The editor lets you isolate the subject and review the cutout before moving on to the 3D preview, so background pixels and extra objects are less likely to become part of the model.
What if the generated model is not usable?
If the preview is not close enough, try a sharper image with the whole subject visible. For paid printed orders, the model still goes through print-readiness checks before production.
Pricing and delivery
How much does a custom 3D printed figure cost?
Printed figure pricing updates live as you choose size, material, color, and base options. The checkout total reflects the options selected before payment.
How much is a GLB model download?
When digital delivery is enabled, signed-in users can buy a digital-only GLB model download, and physical-print orders can add the GLB for $2.99.
What materials are available?
The ordering flow supports common 3D printing materials such as SLA resin, PLA, PETG, and TPU-style flexible options. Available material choices may vary as pricing and production settings change.
When will my order ship?
Shipping timing depends on the selected print, production queue, and checkout shipping option. The order page and checkout flow show the most relevant status and shipping details for your order.
Rights and files
Can I upload copyrighted characters or someone else's artwork?
Only upload images and designs you own or have permission to use. Orders can be reviewed for copyright and production safety before printing.
What file format do I receive for a digital model?
Digital model orders receive a GLB file, a binary glTF format that many 3D viewers, game engines, and creative tools can open.
Are uploaded photos private?
Guest orders are accessed through a private order link, and account orders are tied to the signed-in user. Use the support email if you need help with a specific upload or order.
Can I contact support about a custom request?
Yes. Add notes during checkout for pose, size, color, material, or reference requests. You can also email support for questions about an existing order.
Ready to make a custom figure?
Start with a photo, review the cutout, and preview the model before checkout.