Frequently Asked Questions

FigureLab3D turns photos of people, pets, toys, and objects into custom 3D model previews. You can order a shipped physical figure. Account-based 3MF model downloads are offered only when digital delivery is available.

Yes. Create an account or sign in before starting a design or placing an order. Your account keeps your saved designs and order history together.

Use a clear, well-lit photo where the subject is fully visible and separated from the background. Front or three-quarter views usually work better than blurry, dark, cropped, or heavily obstructed photos.

Yes. The workflow supports pets, custom figures, busts, miniatures, art pieces, ornaments, and similar organic subjects as long as the uploaded image has enough visible detail.

You upload a reference image, isolate the subject in the editor, generate a 3D preview, then choose a physical printed figure or, when available, a digital 3MF download. Printed orders include additional print-prep checks before production.

Allow roughly 6 minutes of processing for a color print preview: shape generation usually takes under 2 minutes, texture generation under 2 minutes, and Smart Color about 4 minutes. These are estimates for the current pipeline; photo preparation, optional AI views, print checks, queueing, and cold starts can add time. You can review the print preview before checkout.

Yes. The editor lets you isolate the subject and review the cutout before moving on to the 3D preview, so background pixels and extra objects are less likely to become part of the model.

If the preview is not close enough, try a sharper image with the whole subject visible. For paid printed orders, the model still goes through print-readiness checks before production.

Printed figure pricing updates live as you choose size, material, color, and base options. The checkout total reflects the options selected before payment.

The 3MF price updates with the figure's selected colors and optional display base. Any configured generation-time charge is included in the total before payment. Buy the 3MF to print it yourself; no physical figure or shipping is included. Previewing the model is free. A separate GLB add-on may be available with a physical print at the price shown in the builder; GLB is for other 3D apps and is not guaranteed print-ready.

Choose from the active filament catalog in the print builder. The available materials, colors, and finishes are shown with your print options.

Shipping timing depends on the selected print, production queue, and checkout shipping option. The order page and checkout flow show the most relevant status and shipping details for your order.

Only upload images and designs you own or have permission to use. Orders can be reviewed for copyright and production safety before printing.

A 3MF purchase contains your model's selected size and colors centered for standard build plates in a compatible slicer such as Bambu Studio, OrcaSlicer, or PrusaSlicer. Choose the settings for your own printer when prompted. A GLB purchase or add-on, when offered, is a separate general-purpose 3D file for other apps; it is not the same as a 3MF and is not guaranteed print-ready.

Guest orders are accessed through a private order link, and account orders are tied to the signed-in user. Use the support email if you need help with a specific upload or order.

Yes. Add notes during checkout for pose, size, color, material, or reference requests. You can also email support for questions about an existing order.