Data Deletion Instructions

Request account and Facebook data deletion

You can delete your FigureLab3D account and the Facebook login data associated with it from Account Settings. You do not need to sign in to view these instructions.

1. Sign in and open Account Settings.
2. Choose Delete account and data to review what will be removed and confirm your choice.
3. Use the verification link emailed to your account address, then confirm deletion on that page. Opening the email link alone does not delete your account.

Your request is recorded and processed automatically after confirmation. You can check its status using the private request link, and we email you when cleanup has been verified. If you only want to remove your photos, models and History while keeping your account, choose Delete photos, models and history instead.

If you cannot use Account Settings

1. Email [email protected] from the email address associated with your FigureLab3D account.
2. Use the subject Account and Facebook data deletion request.
3. Include your account email address and state that you want your FigureLab3D account and Facebook login data deleted. If you only want to disconnect Facebook login, say that instead.

Do not send passwords, Facebook access tokens, or identity documents. If you no longer have access to your account email, contact the same support address and explain that. We may verify your identity and authority before acting on the request.

What happens to your information

After verifying the request, we will delete or de-identify the associated personal information unless continued retention is required or permitted by law. Facebook login data includes the Facebook ID scoped to our app and the profile information used for your account, such as your name and any email address you shared.

Order and transaction records, generated models, production files, and communications may be retained for fulfillment, accounting, fraud prevention, warranties, disputes, or legal compliance as described in our Privacy Policy. Backups may retain encrypted copies until normal backup rotation completes.

Removing Facebook access

You can also remove FigureLab3D from Facebook's Apps and Websites settings to revoke its Facebook access. Removing the app does not by itself request deletion of your FigureLab3D account or order records. Use Account Settings or the support email instructions above to request that deletion.